This evidence-based presentation will discuss the science behind the dentist/patient relationship, and what factors are most meaningful in fostering rapport leading to positive oral health outcomes. Evidence from the health professions literature will highlight the importance of trust, empathy, professionalism and communication in building a relationship with patients. Discussion will include a study of patient and dentist perceptions of qualities each consider important to the dentist/patient relationship and the impressions each has with respect to what constitutes a “good” dentist. The ultimate objective is achieving a win-win scenario for clinicians and patients, with each benefitting from the mutual respect and support they provide to each other.
Educational Objectives:
- Identify the five principles important to building a relationship between dentists and their patients.
- Differentiate the different types of trust and how they relate to the dentist/patient relationship.
- Describe and appraise factors that contribute to building the dentist/patient relationship.
Instructor: Laura Dempster, BSc, D (DH), MSc, PhD
Dr. Laura Dempster is a Professor at the Faculty of Dentistry, University of Toronto, and the inaugural holder of the Kamienski Professorship in Dental Education Research. She received her PhD from the Institute of Medical Science, University of Toronto; MSc from the Department of Clinical Epidemiology and Biostatistics, McMaster University; and BSc in Dentistry (Dental Hygiene) from the Faculty of Dentistry, University of Toronto. The Dental Research Institute at the Faculty of Dentistry recently established a new research theme: Education Research in Dental and Related Sciences, whose scope comprises interests on a broad range of topics that cross health disciplines. Laura is responsible for advancing this new theme and is looking forward to collaborating with members of the Wilson Centre and other interested scientists on issues related to health professions education. Her research interests lie in the relationship between patient and clinician variables in dental anxiety, the characterization of those variables in student clinicians, and the diversity between novice and expert clinicians in the diagnosis, management, and treatment of dental anxiety.
CDE Coursework Units: 1.5
Tuition: $59 (Due to the Joint Provider ship of this program with ACDE, UCSF Faculty and Staff discounts are not available.)
Cancellation/Refunds:
Tuition refund, less a $25 cancellation fee, will be issued only for cancellations received in writing at least 3 business days prior to the start date of the course. No refunds will be issued for late cancellations or no-shows. We reserve the right to cancel any course due to circumstances beyond our control; under those circumstances we will refund all course fee payments. Please be aware that UCSF School of Dentistry CDE is not responsible for reimbursement of nonrefundable airline tickets or any other travel expenses in the event that a course is canceled.
ACDE Joint Providership
This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between University of Kentucky College of Dentistry and the Association for Dental Education (ACDE).